PS: How to Reset a User Password

The Hook: Use this process to send a temporary password link to a user who is locked out or needs to change their credentials.

Prerequisites:

• Requires Admin access to the User Administration screen.

The Steps:

1. Navigate to Admin > User Administration.
2. Locate the specific user in the list.
3. Click the Reset button located to the left of the user name.
4. Click OK on the confirmation pop-up message.
5. Click OK on the pop-up displaying the temporary password (optional, as the email is the primary method).

The Result Validation:

• Success: The system sends an automated email to the address on file containing a temporary password and reset link.

Troubleshooting:

• Note: The reset link expires in 1 hour. If the link is expired, repeat these steps to generate a new one.