PS: ProfitPace and Sales System Discrepancies Reference

This reference outlines the common causes of data discrepancies between ProfitPace and property sales systems. Review these data points when Pace reports do not reflect current updates, or when data is current in ProfitPace but does not match the Sales System.

 

The Data

Discrepancy Type	System Impacted	Required Check / Potential Cause
Outdated Pace Reports	General	Verify if the login used to pull data needs updating due to a terminated contact account or a password change.
Outdated Pace Reports	Delphi	If importing via a data collector on a server that was replaced or refreshed, the software may need to be re-installed.
Missing Solicitations	General	Verify that solicitations are mapped in ProfitPace.
Missing Solicitations	SalesPro	Ensure the Trace Call Detail report is exported from the sales system and sent into ProfitSage in the correct format.
Missing Solicitations	CITY	Confirm that Solicitation Activities have been sent into ProfitSage.
Current Data Mismatch	General	Verify the event or group is in Definite status.
Current Data Mismatch	General	Verify forecasted, projected, or blocked revenue has been entered for future groups and events.
Current Data Mismatch	General	Verify actual revenue has been entered for past groups and events.
Current Data Mismatch	Delphi	Verify Pickup Complete is checked. For Catering, ensure the BEO has been marked complete.
Current Data Mismatch	SalesPro	Verify both Rooms and Revenue have been entered into Actual/Pickup for all nights of a group's stay.
Current Data Mismatch	General	Review the Map Market Segments screen to ensure all appropriate segments are mapped to Group, Banquet, Catering, or Transient.

Limits

• Administrator Escalation: If you review all of the data points above and are still unable to reconcile the discrepancy, you must contact your ProfitSword Administrator for additional assistance.